Energy is everywhere: at home around the kitchen table, when shopping online, or at Schiphol International Airport. Our customers count on an uninterrupted energy supply, so we learned from our dialogue with them. And they expect Alliander to play an important role in their transition to other energy sources.
This chapter is about what we do for the customer stakeholder group. Our customers identified the following subjects as important to read about in the
annual report: energy transition, energy generation, energy storage, reliability of supply, innovation, tariffs, smart networks and customer satisfaction. All these subjects are covered here.
Outperform a benchmark of Dutch network operators
Electricity outage duration
Realisation of smart meter deadline
Postcode areas with > 5 interruptions
Most important projects