Deze website maakt gebruikt van cookies om instellingen te onthouden en om de website beter op uw behoeften af te stemmen. Klik hier voor meer informatie over cookies.

Ja, ik ga akkoord Nee, ik ga niet akkoord X

Objectives and results

Safety

Objectives 2016

 

Results 2016

 

Objectives 2017

 

Strategic objectives

 

Main risks8

LTIF (lost time injury frequency)
A decrease in the number of accidents leading to absenteeism, so that the LTIF is 2.1 or lower.

 

23 accidents leading to absenteeism occurred, resulting in an LTIF of

2.0

 

An LTIF of 2.0 or lower.

 

An LTIF of 2.0 or lower from 2017.

 

Safety

Safety culture
Active safety culture percentage is 30% or higher1.

 

Our score is

34%

 

Active safety culture percentage is 30% or higher.

 

We strive for a safety culture within the organisation, subject to the agreed safety parameters and with a focus on attitude and behaviour.

 

    Customers

    Objectives 2016

     

    Results 2016

     

    Objectives 2017

     

    Strategic objectives

     

    Main risks8

    Customer satisfaction
    Customer satisfaction in consumer and business markets continues to outperform a benchmark of Dutch network operators.

     

    Consumer market

    97%

    against benchmark Business market

    89%

    against benchmark

     

    Customer satisfaction measured by the NES2 score is higher than 52% (consumer market) and 38% (business market).

     

    Customer satisfaction in consumer and business markets rises further in the coming years.

     

    Availability of technical staff in labour market, cybercrime, privacy of energy data, facilitation of energy transition

    Electricity outage duration3
    Maintain low outage duration. The objective is a maximum of 21 minutes.

     

    23.3

     

    Maintain low outage duration. The objective for 2017 is 21 minutes.

     

    The outage duration remains 21 minutes at maximum in the coming years.

     

    Number of postcode areas with more than five interruptions per year
    No more than 16 postcode areas with more than five interruptions.

     

    17

     

    The number of unique cable numbers4 with more than five interruptions is a maximum of 18.

     

    The number of unique cable numbers with more than five interruptions is a maximum of 18 in the coming years.

     

    Top risk-mitigating projects5
    We aim to achieve at least 90% of the milestones.

     

    48%

    Additional notes in Customers chapter, pillar 4

     

    In 2017, we again aim to complete at least 90% of the most important projects before year-end.

     

    We aim to complete 90% of these projects.

     

    Offer smart meter6 
    We offer smart meters to 424,000 addresses.

     

    428,000

     

    We will offer smart meters to 534,000 addresses.

     

    By 2020 everyone has been offered a smart meter.

     

    Digitisation programmes
    In 2016 we will complete 95% of our planned digitisation projects.

     

    8%

    Additional notes in Customers chapter, pillar 3

     

    In 2017 we will complete 95% of our planned digitisation projects.

     

    Alliander opts for digitisation of its networks.

     

      Employees

      Objectives 2016

       

      Results 2016

       

      Objectives 2017

       

      Strategic objectives

       

      Main Risks8

      Employee survey score
      Great Place to Work employee survey score of at least 75.

       

      70

       

      In 2017, we aim for a score of 75 in the Great Place to Work employee survey.

       

      Be a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competences.

       

      Required competences

      Absenteeism of employees
      Maximum absenteeism percentage of 3.9%.

       

      4.1

       

      Maximum absenteeism percentage of 3.9%

       

      The maximum absenteeism percentage is 3.9% in the coming years.

       

      Women in leadership positions
      At least 26% of all leadership positions are filled by women.

       

      24.7%

       

      At least 27% of all leadership positions are filled by women.

       

      In 2025 at least 33% of our leadership positions are filled by women.

       

      People at a distance from the labour market
      Offer 100 apprenticeships to people at a distance from the labour market

       

      104

       

      Offer 100 apprenticeships to people at a distance from the labour market

       

      In 2020, together with our suppliers, we will offer more than 100 apprenticeships to people at a distance from the labour market.

       

        Stakeholders and investors

        Objectives 2016

         

        Results 2016

         

        Objectives 2017

         

        Strategic objectives

         

        Main risks8

        Retention of solid rating
        Maintain solid A rating profile.

         

        S&P AA-/A-1+/stable outlook Moody’s Aa2/P-1/stable outlook

         

        Maintain solid A rating profile.

         

        Maintain solid A rating profile.
        Continuously outperform the sector in terms of costs and operational excellence. Solid results compatible with the regulated permitted return.

         

        Insufficient long-term regulatory focus
        Financial risks as outlined in the financial statements

        FFO/Net debt
        Objective: > 20%

         

        27%

         

        FFO/Net debt objective: > 20%

           

        Interest cover
        Objective: > 3.5

         

        8.3

         

        Interest cover objective: > 3.5

           

        Net debt/ (net debt + net equity)
        Objective: < 60%

         

        33%

         

        Net debt/ (net debt + net equity) Objective: < 60%

           

        Solvency
        Doelstelling: > 30%

         

        59%

         

        Solvency objective: > 30%

           

        Socially Responsible Procurement
        At least 68% of our procurement is socially responsible.

         

        71%

         

        At least 71% of our procurement is socially responsible.

         

        In 2020 arrangements are in place with at least 80% of our suppliers about the CO2 performance of their own operations and the products or services to be delivered to Alliander. 40% of our materials are purchased on the basis of circular procurement.

         

        CO2 emissions from business operations
        CO2 emissions are a maximum of 833 ktonnes
        (according to a sector-wide
        calculation method).

         

        797 kton

         

        CO2 emissions are a maximum of 673 ktonnes (according to a
        sector-wide calculation method).

         

        We strive for climate-neutral operations in 2023.

         
          • 1The safety culture performance within Alliander is measured according to the position on the safety ladder. The score and target for 2016 are based on the number of employees having achieved a safety proficiency level of at least 3.
          • 2From 2017, Alliander will report on customer satisfaction using the Net Effort Score (NES).
          • 3The outage duration in minutes indicates the average duration that our customers in the Liander area had no electricity during a one-year period. The stated outage duration for 2016 is based on low, medium and high voltage.
          • 4From 2017, Alliander will report the number of repeat outages based on cable number instead of post code area.
          • 5The KPI measures the extent to which the predefined milestones were achieved for the 25 most important risk-mitigating programmes or projects. The definition of KPI has changed compared to 2015, and KPI now focuses on intermediate milestones and not just on the final completion of a project.
          • 6The target for 2016 (424,000 addresses) deviates from the 2016 target as stated in the 2015 annual report and 2016 year plan (447,000 addresses). This is due to the fact that the definite timetable for the smart meter roll-out was completed after the publication of the annual report and year plan.
          • 7The CO2 emissions objective for 2016 was recalculated according to the most recent emission factors.
          • 8The Risks chapter clarifies the risks in more detail.
          Toegevoegd aan Mijn verslag + Mijn verslag