We look critically at our own performance and we benchmark it against that of other companies, both in and outside the energy sector. We do so mainly to learn and identify promising opportunities. Some benchmark data are explained below.
Benchmark within the energy sector
Our networks are highly reliable. The electricity outage duration at Liander averaged 21.9 minutes in 2015, which was higher than the national average of 20 minutes in 2014. In 2015, the average gas outage duration for customers in the Liander service area was over 4 minutes, which was higher than the national average in of 3 minutes and 14 seconds in 2014.
As regards our services to consumers, customer satisfaction was above the benchmark (103%). Our customer satisfaction score for large business customers was below the benchmark (95%).
Absenteeism at Alliander came to 3.8% in 2015 (2014:3.8%). Average absenteeism in the Netherlands was 3.8% in 2014. Within our sector, we see comparable figures for 2014 at Enexis (4.2%) and Stedin (4.2%).
Alliander also takes part in the annual Transparency Benchmark, which the Ministry of Economic Affairs conducts among 500 companies. This benchmark indicates how transparent companies are in their reporting. In 2015, Alliander ended in 9th place (2014: 15th) and was the highest-placed company in the energy sector.
Great Place to Work
Alliander has the ambition to be a top-class employer for its current and future employees, so that their expertise can be retained for the company on a permanent basis. Only an objective assessment can really tell us whether Alliander is a top-class employer, which is why we take part in Great Place to Work – an employer survey in which tens of Dutch companies participate every year. Based on last year’s measurement, Alliander failed to earn a place on the Best Workplaces 2015 list.